Phone, Fax and Post
The Ideal Tools support office is located in Australia, but for your convenience we provie a New Zealand free call number.
Sales and technical support:
Phone (within New Zealand free call) 0800 224 225 (press 1)
Typical phone/email sales and support hours:
Monday to Friday 10am to 6pm
If you are diverted to our message service, please leave a message because we will call you back.
Ideal Tools acts as a Sales Agent and provides you with pre as well as after sales support. For sales assistance or technical support, please contact Ideal Tools on this support page, email/phone us using the above Sales/Support contact details.
Products ordered via this website are purchased from Tooltechnic Systems (NZ) Pty Ltd of 27 Greenmount Drive, East Tamaki, Auckland. A Tax Invoice will be included with your delivery.
If you need to send us something, our postal address is:
Office and administration:
Phone: 0800 224 225 (press 9)
Monday to Friday: 9am to 5pm
Wondering when your order will arrive? Need to change something about an order you've placed? You can review and revise your order so that it's just the way you want it by visiting Your Account.
If you were unable to find your answer using our Web site's self-service features, click one of the links to the left to contact our customer service department. We'll be happy to assist you. Please note:
For security reasons, we can only modify orders or send account information when the request comes from the e-mail address that is associated with your account.
If you have used our forms to contact us in the past but have not received a reply, your ISP, spam filter, or e-mail client may be blocking some e-mail. If you suspect this is happening, please consult the help section of your e-mail program to see how to relax or remove the settings that filter or block mail. Once you've established that you should be able to receive mail from us, please contact us again with your question.
Want to check if your ISP, spam filter, or e-mail client is blocking mail from us? Write us a quick test email. If you don't receive a reply within a day or so, you will know that messages from us are being blocked or deleted automatically by your ISP, spam filter, or email client.
Although your orders are shipped from warehouses in Aukland, our support offices are located in Australia. It is a common recommendation by consumer advocacy groups to only buy from online stores that display their physical address on their web site, and that not to by from online stores that only show a PO Box. It is good advice, but a bit generalised. We find that if we list our physical address on our contact page we get quite a few unscheduled visits. We do not have a regular retail environment, just a warehouse and offices.