All orders over $250 are delivered free of charge to anywhere in New Zealand. For orders less than $250 we charge a discounted delivery fee of only $10. Any delivery costs are clearly identified during checkout and prior to entering any payment method details or committing to the order.
Credit card orders placed early in the day are usually despatched the same day or the next day. Later orders are usually dispatched the following day. If an item on your order is not immediately available, we will notify you with an estimated time of arrival. Unless we contact you, you can be confident your order is on its way.
Orders by other payment methods like Direct Deposit and Cheque are dispatched as soon as we confirm the payment.
After despatch, the timeframe to receive your order is dependent on your location. Below is an indication of typical shipping durations in business days, please use this as a guide:
During the online ordering process, there is a section for Special Instructions.
Special instructions could include things like:
- "Please hold delivery until after Wednesday."
- "Please deliver to back door."
- "Enter off Chamberlin St."
- "Urgent delivery required - please ring me with priority delivery quote." See below for information on urgent deliveries.
If nobody is there to receive and sign for a delivery, the courier will leave a calling card and you can arrange re-delivery at a suitable time.
If we have not despatched your initial order by the time your second order is received, we will combine the orders and only charge you shipping fees based on the sum of both orders. Combined orders totalling over $250 are delivered free of charge Combined orders less than $250 are subject to the fees mentioned above.
If our ordering system has charged you more shipping fees than you should really pay for combined orders, we will refund the unnecessary fees back to you.
Our shipping insurance covers all deliveries, except if you request (through us or directly with the courier) to have your order left unattended at the receiving end. Liability for the goods becomes yours in this situation.
In the unlikely event your goods are damaged in transit let us know straight away. If damaged in transit we will organise a replacement tool or part free of charge. At our discretion you may need to return the damaged product to us for assessment, email photographs of the damage, or complete a return/replacement form. You will not be charged for any damaged items shipping costs if this is required...
If you think your goods are damaged or faulty, please promptly email firstname.lastname@example.org or call 0800 224 225 to explain the problem before taking any further action.